Customer Testimonials
Very professional and polite. Made everything easy for me to understand and keep me informed of any issues.
I enjoyed fast and friendly service at a very good price. It was great service
Warren is very professional, friendly and it is the second time we used his services. Service team, very friendly and professional from past services we had with our old Rige and will continue using Nissan Chapman for futer services.
This was my first time at Chapman Nissan. It was the absolute best service I’ve received in years!!! From the time I called to schedule my appointment to when I drove off the lot, I was treated like family. The fact that I actually got a live person on the phone won me over! And Dwayne Thompson was the absolute star of the show! Extremely professional, kind, and very informative. I have been driving Nissan cars (only) since my early 20’s. My first car was a “Stanza”. I was a loyal customer of another Nissan dealership. But no longer!! ... Read More DealerRater - Jun 27, 2026
Very professional! They care about your vehicle! Would not go anywhere else! They treat you like family! Lincoln is the best!
Really disappointed with service no results couldn’t tell me anything about my car. Really poor ratings.
The dealership on Essington Ave.has given me excellent service since I've been going there. I wouldn't think of going anywhere else.
1. I travelled to Chapman Metro Nissan at 6723 Essington Ave, Philadelphia, PA 19153 for 08:00AM appointment on Thursday, June 18, 2026.
2. I checked into the service department. I explained to service rep Chris Juaquee that engine light has been showing for over a month. I told him a computer code reader device indicated error code P0456. I told him I replaced gas cap and air filter as well which did not resolve issue.
3. I indicated to Chris I have a Triton Protect (now Renascent Protection Solutions) extended warranty (ET00245974) and provided him with the warranty document for 2020 Nissan Pathfinder SL Rock Creek, VIN=5N1... Read More DealerRater - Jun 23, 2026
Service is always good customer service had car washed Derek did excellent job and detail 2 wks ago
My experience at this dealership has been nothing short of amazing! Would highly recommend purchasing a car here and having a service here at 10 out of 10
Your Team always handle all that my questions and concerns with respect I never feel that I have asked a stupid question Everyone seems to care I am done.
Daniel and Chris were both very helpful and made sure my car was looked at quickly. They kept me informed throughout the process and were professional and easy to work with. Great customer service. Thanks again!
The staff was very friendly . The dealership showroom was very clean . They offer free coffee . The waiting area was very clean had spaces to charge your phone . Even had vending machines just incase you needed a snack while you wait for you vehicle.
Most honest and caring car dealership in the Nissan world. Car selection is great. The care salesmen and big guy behind the big desk were very friendly and knowledgeable. They had lunch for the customers which was very nice as well
Friendly and thorough.. Understood all of my concerns and addressed each one promptly and properly.
I have purchased three cars from Chapman Nissan and they take care of all my car maintenance. I’m very satisfied with the service I received. Recently, Dwayne and Johnny (technician) took very good care of my car inspection and repairs. Both was very helpful.
Always give me great service and quality work you have a great team there at Chapman
Good customer service as every here show hospitality and kindness ensuring my needs were met Thanks to you all so very much
Horrible customer service. Treated our issue with utter disregard. Bad-to-nonexistent communication. Someone needs to teach them how to treat people who rely on their expertise to advise.
I have had my cars serviced at Chapman Nissan for a number of years. I am pleased with the service that I receive.
great experience from hello. Dan is a great guy always goes over everything with me.
Great experience from the time Dwayne opened my car to let me out. Went in for oil change. Give me the recommended service for my miles with no pressure. It was a good deal so I agreed. I thought I would be all day but it was in and out.
Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient.
My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April regarding a required annual vehicle inspection. On this occasion, April 13, I I believe I was overcharged about $900 and I a have not been able to obtain assistance on this matter. I am at a complete loss regarding how to resolve this. I would appreciate any assistance anyone could offer me. Can someone please contact me?
Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman.
Chris provided excellent customer service. Made the experience painless, would def reccommend others to this dealership.
The Chapman service team was professional and efficient in servicing my vehicle. I appreciate the effort they showed in helping me maintain what is now a 10 year old Rogue.
Not a long wait time every thing explained got the car I wanted thanks to Mr Warren Crooks.
I went in for State Inspection and they got to me right away ran the inspection and let me know what needed to be handled to pass. Customer service was great.
Very patient and helpful….. miss gates helped made sure I got something nice and affordable
Paid to get ipdm which they said needed replacing left my deposit got a call about an hour later saying that the ipdm was not the problem so they charged 228$ for a diagnostics to tell me a problem that was known and refunded the rest the ipdm fixed itself I guess or just another misdiagnosis from Chapman Nissan And lied saying that they resolved the issue when I haven’t heard from them since
Extremely professional.there are no surprises as everything is explained to ensure a positive experience.
Great customer service and supportive of the issue . Reassuring of service and accommodating in transportation , very efficient and friendly .
Chapman Nissan services always awesome and every crew knowledgeable and friendly with cozy waiting room. I love it.
Communication was my issue. When Dwayne left for vacation and AJ left the dealership I had no one to contact who could help me find out about my Kicks repair. The positive was that whoever worked on the car with the sublet body shop actually knew what they were doing and fixed the issue. However, I had no feedback or explanation for a repair that cost $500. on my recent purchase. I would have liked a photo of repair. I would like to thank the tech also.
Warren was patient and very nice help me with my questions top stars for him. Tony was also very knowledgeable and answer questions about the finances for me. Those were very professional and made me feel comfortable.
The staff in both the dealership and the service department were very professional and courteous, answered all of my questions and concerns.
Professional service, knowledgeable and good communication.. Friendly, concerned and patient too. No other description needed.
Always a 5 STAR great experience with Chapman Nissan. Daniel Ricciardi was extremely helpful and knowledgeable! My vehicle was fixed in a timely manner. It is always a delight to have my car serviced with Chapman Nissan. I would recommend to everyone! You are always in good hands with Chapman Nissan.
Always satisfied with the sales, service and staff. The entire staff works well with to ensure the customer is satisfied
Pretty fast and thorough service always detail oriented never there more than two hours tops.
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
Dan was very helpful with using my coupon for my oil change and vehicle inspection. I had 2 and could only use one, which is why I only gave Nissan 4/5 stars. Overall, great service and customer service.
They are thorough & keep you informed about the service & possible cost. I have bought 3 cars from them in the past & always took those cars for service because I trust them.
As ever, this is a service shop that does very good work in a timely manner, and is honest about stating upcoming needs - they do not upsell. I think it’s the honesty I value the most
Always is a good experience when going to Chapman ,hopefully only see me once a year fur inspections and oil changes ,
This was a great experience on short notice. Customer service was excellent. I appreciate all the hard work.
Great dealership, they make you feel at home with Great service. Never had a problem with they. I've been a valuable customer for years. My service advisor Dwayne is great as well. He always keep me up on things.
They had Great service, had good care, friendly workers. They had good Decent prices. Would recommend
took my 2019 Nissan Murano yo this dealership. Paid $200 for diagnosis and they told me my transmission went out and will cost 7K to fix but could not tell me what caused it or even what may have caused it only at 62,000 miles by the way..
They are always there to help you with any questions or problems with your Nissan and I respect that at chapmen
They were very helpful. Answered all my questions. When picking up my car Daniel was very professional.
Great environment and customer service. Was tended to immediately and kept updated on my vehicle.
Great service was pleased with overall process. Could have been a little quicker but no issues to report.
Staff is great and knowledgeable! They are fairly priced and will help with anything your car needs!
Customer service is very polite, knowledgeable and friendly. They kept me informed about my car service and informed me what services are due on next visit.
This dealership is top notch, they’re the best at what they do. I feel like They actually care about us as customers.
DWAYNE greets you with good spirits and energy. Always willing to answer your questions concerning your vehicle. Great position for customer service. Definitely a asset to your company!
I enjoy my at the Dealership Everyone is exemplary It’s always a pleasure when I go to the Dealership because they all know me as I know all of them. The word is EXEMPLARY
Worked diligently to try and meet all our wants. Made car shopping a very nice experience.
I felt I did not need to pay for brakes. The axel malfunction caused that for my brakes. I have only had the vehicle since December. Brakes do not fade that fast especially since a January inspection. I really shouldn’t have paid for anything with the warranty, and apparently I owe an extra 400 for a Brake job. No I will be bringing my business elsewhere for that.
Daniel did an excellent job of detailing my vehicle. He gave me a realistic suggestion on the type of detailing he would be doing, the time frame it would take, the instructions on what to do after I receive the vehicle back, he even showed me the after effects of the dirt, debris and toxin water he abstracted. I was very impressed with his work.
Nice, friendly, keeps you informed. Would recommend . It was not an all day process. Done before lunch
I had a great experience. They treated me well I was in and out. all the people was nice that I interacted with any questions that I asked, they answered.
I appreciate how Dwayne explains the work I need done only car and makes me feel welcome everything i come in for service.
I experienced excellent service and had a great experience. Danny was great. Will definitely return again.
They have good customer service. I have purchased multiple vehicles from the Chapman Nissan over the years
Warren, Tony and Staff were absolutely professional, courteous, and very concerned for the needs of the customer. I couldn’t believe I came there for one specific issue and found out about a different issue in which Warren noticed, brought to my attention and did something about it. I was able to get into newer car with the benefit of not having to worry about the maintenance , etc. Thank you so much Warren, Tony and Staff. You all really made my time being there worth while! Truly appreciated your good public relation shown to me in a time that was ... Read More DealerRater - Apr 23, 2026
My check engine light came on unexpectedly on a Saturday at that. I went to Chapman Nissan and had the pleasure of working with Danny. He got the guys to look at my Rogue and figure out why the light was on. He got back to me the same day and ensured me that my Rogue would be taken care of. I appreciate Danny for the hard work and dedication.
AJ was super helpful. He was communicative and clear about what was happening with my car. He handled all the communication with the warranty folks and made my life super easy!
The staff was very friendly and sent updates throughout the day. Our vehicle was ready in a very timely manner!
Only deal with Chapman Nissan since I bought my car from them. I am very happy with their service/.
I have come to know Dwayne personally. We have gone beyond the customer phase and have talk about othr things during the stay. Like marriage, parenting, and spiritual things. He also seems to be a down to Earth Person.
Great customer service. Everything was explained and the work was done quickly. I appreciate the hard work.
I’m not sure I paid for break diagnosis, and it appears that tech were guessing and I paid for their guessing , it turned out 2 bolts were bad and was chargers $650
It's all about my salesman, Warren Crooks. For 12 years now, Warren has been my salesman. Every 3 years he does all he can to get me in the car I want, which he did again.
Thank you for your top notch and speedy service. You are trained professionals. I will be back.
Service associates were super professional and kept me updated on the status of my vehicle
Daniel was very helpful & explained all things done to my car. i would definitely recommend Chapman & Daniel’s service
Great good service fast service professional staff knowledgeable staff comfortable waiting area quiet environment clean environment new cars are beautiful in the show case
Charges extremely high. Quoted for everything on the car to be repaired/replaced totaling over $3600.00. 3 different mechanics disagreed with Nissan diagnostic. Which I knew what the intial problem was beforehand. Almost $1500 for an alternator, ridiculous.
My experience was very pleasant , and staff are very helpful and at a professional level.
Service was very professional quick surprisingly fast reasonly priced. Comfortable refreshments. I was pleasantly suprised!
This was a great dealership. All the staff that we met including the owner was professional and polite.
Danny was very helpful with explaining the issues with my car. I was able to leave the service center feeling much better about the conditions of my car.
I had an excellent experience at Chapman, and I want to specifically recognize Dwayne for his outstanding service. From start to finish, he was respectful, professional, and genuinely helpful.
Dwayne took the time to clearly explain everything, making sure I understood the entire process without feeling rushed or pressured. His honesty and transparency really stood out, which made me feel comfortable and confident in my decisions.
It’s not often you come across someone who combines professionalism with such a personable approach. Dwayne truly went above and beyond to provide great customer service, and it did not go unnoticed.
I ... Read More DealerRater - Apr 6, 2026
Very friendly, answered all my questions and they were not push like most car dealers!
Dealership on Essington Ave is great I highly recommend the service and the service agent Dwayne
I am very pleased with every aspect of Chapman Nissan Business especially the Chapman employees
Great service from the staff everyone treated me very well. Will be taking all my repairs to Chapman
Danny always ensures successful service. Keeps me informed, available for questions. Im extremely happy & very satisfied knowing he has my vehicle & is committed to getting the work done in a timely manner.
Cannot beat this dealership. They are upfront when speaking to you. There are no tricks and no games. I have purchased 5 cars from them and would recommend them to Anyone. It is good to have a dealership you can trust.
They examined my car and found some really important things which needed to be addressed. I didn’t know. I’m grateful. Customer service was very good: personal, professional, knowledgeable. Thank you Johnny and Dan. Though I only worked with these 2, the whole team, in observation was excellent…..
This was my first time using this dealer. Dwayne Thompson was SO nice and supportive in making the visit easy and uncomplicated. He went so far as to make tea for me when I couldn't figure out the machine. He made me feel like a valued customer.
And kudos to the dealership in providing complimentary coffee/tea/hot chocolate, as well as a very comfortable waiting area.
There were 2 issues on my recall, and both were mitigated in this visit, although I would not have complained if I had to come back and work with Dwayne again!
I don'... Read More DealerRater - Mar 26, 2026
Work done right and fast. Would take my car here to get repaired again. Thanks
First time visiting the service center, came in for three recalls. Great service, fast and staff were very helpful. Will be back again.
The service Dept. was great to deal with and all of the service team it was great.
Overall the dealership was in very good shape ,outside concrete was a concern going out
As always they are reliable and knowledgeable when it comes to service done right every time
They always take care of me. Hopefully Nissan will make some hybrid vehicles in the near future!
