Customer Testimonials
Always a great experience at Chapman Nissan. I don’t go any where else for services
Danny is a gem! Service, inspection, Emissions and called to let me know exact price! Excellent in every way!
Tawny was awesome, patient and kind. Next car I buy will absolutely be from her!
Great service. This is the first place I've been to to have my car serviced that not only explains what's wrong with your vehicle they show you no matter how minor it is and the repair cost have been very reasonable. The mechanic even help with ordering the right parts that were no longer being made for older model cars. For a job that might take weeks he had done in a couple of days when the part arrived.
Was kept informed about the service being performed on my vehicle and also about work needed in the next few months.
Every person I encountered at this dealer was pleasant & helpful. Especially Ms. Tawny! She is great and made the experience of buying my first car delightful.
I had a great experience with the Nissan service team. Even though the replacement part I needed had been discontinued and they were unable to supply it directly, they were still extremely helpful and recommended that I purchase the part from a reputable third-party supplier.
Once I found the part, they installed it, thoroughly tested the vehicle, let it run to make sure there were no leaks or overheating issues, and completed a test drive to confirm everything was operating properly. Their communication, honesty, and willingness to work with an outside part made the entire process much easier.
The vehicle ... Read More DealerRater - Sep 17, 2026
The team was top notch. Helped me to select the right vehicle for my needs and handled the process seamlessly.
Speedy and quality service! Received a video and specific details of my service. Would recommend!
Everyone at the dealership is very nice, excellent service, but I did not get a video of the person working on my car.
I felt very comfortable and secure with the service I received especially Dwayne he was able to explain in plain language what was needed for my vehicle
The service was excellent as well as the staff being courteous waiting time was great also
I like that I can have the confidence that they know what they are doing in my car. Danny is super helpful and always answers my questions kindly; even when they are dumb!
Excellent. Justin provides friendly and prompt response even in nighttime so I can move forward the deal seamlessly. He also helps me with flexibility for payment method
The service department at Chapman Nissan delivers an exceptional customer experience, staffed by highly efficient and technically proficient professionals. In particular, Dwayne Thompson provided great service, demonstrating a steadfast commitment to transparent communication by keeping clients thoroughly informed of their vehicle's ongoing requirements. A defining feature of their service care is the integration of a comprehensive digital video inspection during the servicing process. This provides an exemplary level of operational transparency, reinforcing absolute confidence in the quality and integrity of their automotive care. I highly recommend Dwayne and the Chapman Nissan team for their professionalism, and I fully plan ... Read More DealerRater - Sep 3, 2026
Warren Crooks was very professional and respectful .dealing with. Tony Woods was also professional in explaining financial decisions
The Staff is so helpful and understanding. From the phone staff to the Setvice Staff
Great staff, efficient and knowledgeable, keep uou informed abour your car needs. You get a video about your car being serviced.
Excellent staff and service. Keeps in contact with me about continued car maintenance and care.
Pleasant and friendly staff, also knowledgeable and letting customers know if anything else is needed for your car.
Fast and accurate service. Polite and respectful hosts.priceing is accurate. Work done in a timely manner
The person who helped me did his job but the reason for my visit was not addressed! I came there because my car was having an issue that I already had checked so I knew exactly what the issue was. I left the dealer after spending over $200.00 for them to tell me the issue is exactly what I told them it was when I entered the facility. So in other words my issue was not resolved they reiterated what I knew charged me for that and then told me I would have to pay an additional $400.00 for them to do ... Read More DealerRater - Aug 26, 2026
Everyone was helpful and friendly. Everything was explained perfectly and staff was extremely knowledgeable. Will definitely use you again.
Dwayne happens to know a friend of mine. She actually works for Chapman. She calls to verify appointments. I never used a dealership for service before because I used to sell cars. I don’t know what your responsibilities are. I explained this to Dwayne when I first met him. And he has not disappointed me. We talk like we’ve known each other for years. I ask him for the truth and he shoots it straight back to me. I also like the idea of using the dealership to keep the remaining factory warranty intact. I also like using ... Read More DealerRater - Aug 22, 2026
Service is done right and the staff are great and very helpful and very friendly 😃
Clean and comfortable waiting area Customer service was good and they were friendly and responsive
Always a pleasant experience going to Chapman Nissan. Danny and the rest of the team always go above and beyond to ensure my visit is not only efficient but also enjoyable. I can always count on the expert technicians to do the job right the first time and I always trust that my car is in good hands in the shop. Wouldn’t trust anyone else to work on my car. Highly highly recommend for all of your Nissan needs!!
Chapman Nissan experience was excellent. Exact car I wanted and received a great price. Very professional and low pressure sales team.
They sold me a certified vehicle that was falling apart. The necessary repairs were never made. Nissan Rogue 2018
service was great scheduling an appointment with no trouble staff was friendly and very professional
My last visit here I will not be returning. I went for an oil change, and I’ve noticed my car making very loud noise as if I’m now dragging something. It feels like my engine is about to fall out all these noises that was not there when I dropped my car off for a regular normal oil change. I live literally four minutes from the dealership so there’s no need for me to speed. I get my oil change after work so My car is parked till the very next day when I gotta go back ... Read More DealerRater - Aug 14, 2026
They treated very well and I received excellent service. And will definitely be back, and also recommend them to my friends.
The price for an alternator was $1800 double the price of my regular mechanic shop who does an awesome job on my car ! Prices are unreasonable for the average person and my car is a 2016
The service dept is awesome!!! They always take good care of me. They are very courteous and professional. Dwayne and the rest of the team are wonderful to deal with.
A pleasure to deal with Jim, Sales Mgr;, Anthony our sales representative; and most of all Trey who was polite, respectful, professional and an expert at instructing us on All of the electronic features in our 2026 Nissan Rogue Dark Armor!
I had a wonderful experience as usual at chapman. Tawny Gates has sold me my 2nd brand new car and made my experiences pleasurable.
I always have a great experience here. 10+ year customer. Every service always done fast and efficient.
Great customer service. This is the 5th Nissan that I have purchased from this dealership.
Service customer for 8 years, good service, fair (not cheap) prices, good staff and capable mechanics. I also got a good deal on my new car.
I've been a lifelong Nissan owner, and I have to admit that visiting a dealership was never something I looked forward to and avoided. But Chapman Nissan has completely changed that for me. I've been coming here consistently for well over six years, and every visit has been a great experience. The team(s) is always professional, knowledgeable, and informative, and they have a wonderful sense of humor that makes the experience enjoyable. It's refreshing to work with people who genuinely care about their customers and their team members. I highly recommend Chapman Nissan, Essington location!
Mr Crooks listened carefully to what I needed and showed me the right car. He's an excellent salesman.
This was a very pleasant experience. I was able to get all of my needs met and the staff was very helpful, they answered all of my questions and gave me the guidance I needed. They were also super professional and I look forward to working with this team in the future. .
Excellent customer service., Dwayne Thomson was great! Service time was excellent. Chapman Nissan is the best!
Very trustworthy, reliable, excellent work. Easy location, very helpful and friendly. Took the time to explain everything.
Great service and timely wouid highly recommend them to friends and family keep up the good work
From start to finish everyone was very helpful ! I would recommend to everyone to use this dealership!
The worst cost and mechanics. $310 later after a supposed coolant replacement was completed, my air is still not cold like before. Hence the reason I took it in for service.
My experience was awesome. The folks at Chapman made my wife and I feel welcome and handled everything from financing to the vehicle demonstration wonderfully. I’ll be sure to tell my friends and family about how great we were treated.
As this being my 6th Nissan - I am a return satisfied customer. Although I experienced some last minute surprises; I did drive away in a new car
People that work there are very Nice and friendly very Helpful with all of my Questions about my vehicle
The dealership was clean and the employees were very friendly and professional. I would recommend the dealership to any one who drives a Nissan
Love the customer service. Takes the time to explain what is needed. Get things done in a timely manner.
Service was great! Quick and easy check in process and a really short wait time. Mr. Ricciardi was really helpful, he answered all questions I had and provided me with all the information I needed.
The Chapman Service Department is absolutely awesome!!! The staff is very efficient and friendly. Dwayne has always been very attentive and professional.
What a wonderful dealership! They are always willing to work out the perfect deal. Anthony and Jim were very helpful.
Customer service is excellent. I been having my car service last few years and the staff is very professional and efficient. The wait is never too long.
Always friendly and efficient service. Appointment times fit my schedule. Their location is fairly close to my home. It's been a pleasure dealing with them since we bought our car.
Able to get parts quickly, installed as promised,cost as quoted. Work done on time. I was satisfied.
Service and service reps were awesome Always pleasant helpful and respectful Thank you thank tou
very timely and accommodating found out problem quickly and rectified it ! and had me out in such a short time!!!definitely a five star rating!!
They were courteous made. I was comfortable and got the job done quick. and got the job though.
I had a positive experience at the dealership while doing oil change . Clean facility and fast work thank you
Penny, Warren and Tony 👏👍🙌 Thank you for your hard work! We appreciate your professionalism. We will be back!
This is the worst dealership and car maker I have ever seen. They made me pay over $200 for a diagnostic and charge me $800 for another diagnostic and now trying to charge me over $8000 to fix my car, a Nissan rogue Platinum 2023 that I got from them a little over 2 years ago. The day I finished making my last payment, the car won’t start and now they want to charge me almost $10k to get it fixed. I would rather go buy a used Toyota rather than fixing it. The worst decision I have ever made is to get a ... Read More DealerRater - Jul 4, 2026
Excellent service. And Dwayne Thompson always goes the extra mile for his customers. Can't say enough about Dwayne.
Efficient, courteous, and has experience. The dealership is clean sales personnel, and customer service is friendly and professional.
Very professional and polite. Made everything easy for me to understand and keep me informed of any issues.
I enjoyed fast and friendly service at a very good price. It was great service
Warren is very professional, friendly and it is the second time we used his services. Service team, very friendly and professional from past services we had with our old Rige and will continue using Nissan Chapman for futer services.
This was my first time at Chapman Nissan. It was the absolute best service I’ve received in years!!! From the time I called to schedule my appointment to when I drove off the lot, I was treated like family. The fact that I actually got a live person on the phone won me over! And Dwayne Thompson was the absolute star of the show! Extremely professional, kind, and very informative. I have been driving Nissan cars (only) since my early 20’s. My first car was a “Stanza”. I was a loyal customer of another Nissan dealership. But no longer!! ... Read More DealerRater - Jun 27, 2026
Very professional! They care about your vehicle! Would not go anywhere else! They treat you like family! Lincoln is the best!
Really disappointed with service no results couldn’t tell me anything about my car. Really poor ratings.
The dealership on Essington Ave.has given me excellent service since I've been going there. I wouldn't think of going anywhere else.
1. I travelled to Chapman Metro Nissan at 6723 Essington Ave, Philadelphia, PA 19153 for 08:00AM appointment on Thursday, June 18, 2026.
2. I checked into the service department. I explained to service rep Chris Juaquee that engine light has been showing for over a month. I told him a computer code reader device indicated error code P0456. I told him I replaced gas cap and air filter as well which did not resolve issue.
3. I indicated to Chris I have a Triton Protect (now Renascent Protection Solutions) extended warranty (ET00245974) and provided him with the warranty document for 2020 Nissan Pathfinder SL Rock Creek, VIN=5N1... Read More DealerRater - Jun 23, 2026
Service is always good customer service had car washed Derek did excellent job and detail 2 wks ago
My experience at this dealership has been nothing short of amazing! Would highly recommend purchasing a car here and having a service here at 10 out of 10
Your Team always handle all that my questions and concerns with respect I never feel that I have asked a stupid question Everyone seems to care I am done.
Daniel and Chris were both very helpful and made sure my car was looked at quickly. They kept me informed throughout the process and were professional and easy to work with. Great customer service. Thanks again!
The staff was very friendly . The dealership showroom was very clean . They offer free coffee . The waiting area was very clean had spaces to charge your phone . Even had vending machines just incase you needed a snack while you wait for you vehicle.
Most honest and caring car dealership in the Nissan world. Car selection is great. The care salesmen and big guy behind the big desk were very friendly and knowledgeable. They had lunch for the customers which was very nice as well
Friendly and thorough.. Understood all of my concerns and addressed each one promptly and properly.
I have purchased three cars from Chapman Nissan and they take care of all my car maintenance. I’m very satisfied with the service I received. Recently, Dwayne and Johnny (technician) took very good care of my car inspection and repairs. Both was very helpful.
Always give me great service and quality work you have a great team there at Chapman
Good customer service as every here show hospitality and kindness ensuring my needs were met Thanks to you all so very much
Horrible customer service. Treated our issue with utter disregard. Bad-to-nonexistent communication. Someone needs to teach them how to treat people who rely on their expertise to advise.
I have had my cars serviced at Chapman Nissan for a number of years. I am pleased with the service that I receive.
great experience from hello. Dan is a great guy always goes over everything with me.
Great experience from the time Dwayne opened my car to let me out. Went in for oil change. Give me the recommended service for my miles with no pressure. It was a good deal so I agreed. I thought I would be all day but it was in and out.
Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient.
My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April regarding a required annual vehicle inspection. On this occasion, April 13, I I believe I was overcharged about $900 and I a have not been able to obtain assistance on this matter. I am at a complete loss regarding how to resolve this. I would appreciate any assistance anyone could offer me. Can someone please contact me?
Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman.
Chris provided excellent customer service. Made the experience painless, would def reccommend others to this dealership.
The Chapman service team was professional and efficient in servicing my vehicle. I appreciate the effort they showed in helping me maintain what is now a 10 year old Rogue.
Not a long wait time every thing explained got the car I wanted thanks to Mr Warren Crooks.
I went in for State Inspection and they got to me right away ran the inspection and let me know what needed to be handled to pass. Customer service was great.
Very patient and helpful….. miss gates helped made sure I got something nice and affordable
Paid to get ipdm which they said needed replacing left my deposit got a call about an hour later saying that the ipdm was not the problem so they charged 228$ for a diagnostics to tell me a problem that was known and refunded the rest the ipdm fixed itself I guess or just another misdiagnosis from Chapman Nissan And lied saying that they resolved the issue when I haven’t heard from them since
Extremely professional.there are no surprises as everything is explained to ensure a positive experience.
Great customer service and supportive of the issue . Reassuring of service and accommodating in transportation , very efficient and friendly .
Chapman Nissan services always awesome and every crew knowledgeable and friendly with cozy waiting room. I love it.
