Customer Testimonials

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DealerRater Dec 14, 2023

Sherman, our salesman was the best!Thank you I will recommend that people go to Sherman

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DealerRater Oct 24, 2023

Recall done with excellent service I am very satisfied with the work that the service department provided

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DealerRater May 27, 2023

Great service, did not have to wait long for my annual inspection and emissions. Courteous representatives as always

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DealerRater May 2, 2023

The only dealer that I have used when purchasing my vehicle. This is my 3rd from this dealership

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DealerRater Mar 19, 2023

As always professional, courteous intelligent knowledgeable team and staff who sent free transportation. Service is fairly priced. Jahaira, my service advisor made sure that I was fully aware what was being done to my vehicle. Most importantly the cost. Zac in my Tech texted me a service video of the exactly what was being done along with explanations. When all was said and done a free Lyft ride to Chapman to pick up my hand washed and polished vehicle. The Lyft, Leo, driver arrived within four minutes in the vehicle, his pix, information about him and his vehicle. The cashier ...

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DealerRater Feb 22, 2023

Very speedy and exceptional service provided in a timely manner in which all my needs were met

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DealerRater Jan 19, 2023

The staff is very courteous, knowledgeable and friendly . The wait time was what I expected.

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DealerRater Nov 20, 2022

I thank Nissan Service Department for the quality work on my vehicle for six years. Nissan's cost for services rendered on vehicle repairs is at fair market value. I learned any vehicle will last longer with quality care not the quantity of services.

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DealerRater Sep 5, 2022

Great place to get your card serviced been going to Chapman Nissan for many years bought many vehicles and will be going back in December great job to everyone.

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DealerRater Jun 11, 2022

The staff was very friendly. They greeted me immediately and answered all of my questions. I will definitely be going back whenever I need any type of service.

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DealerRater Jun 8, 2022

Chapman Nissan has always delivered quality service and products, always neat and clean in their facility. Also has great customer service.

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DealerRater Apr 13, 2022

I bought my last three SUV's from Chapman Nissan and the service from the salesman was professional and courteous. I was never pressured and felt comfortable with the process. I'd recommend them for sales and service.

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DealerRater Apr 2, 2022

Chapman sevice my car for 12yrs. The sevice is good. They do excellent work on my car. Thank you Chapman. ๐Ÿ˜Š

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DealerRater Aug 22, 2016

Working with Chapman Nissan was hands down the easiest car transaction my husband and I have ever experienced. Our sales rep Tawny was extremely accommodating and made sure to go over everything with us before we left the lot. When it came time for the dreadful paperwork, Chris Casey literally had us in and out in record time and had us talking and laughing the entire time. Lastly the owner, Kevin Lambert was nothing short of amazing and certainly has our business for life!!!

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DealerRater Aug 12, 2016

Great dealership to work with, very professional, quick, easy and no nonsense sales approach. Chris, Kevin and David were great to deal with. Would highly recommend this dealership

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DealerRater Jun 14, 2016

Last year I purchased a 2014 Altima and bought it in for a oil change in May 2016 and while there I saw a 2016 Maxima I fell in love with. I contacted my sales person Sherman Brooks and asked if I can trade my Altima for the Maxima. Sherman got back to me the same day and said bring in your Altima and I drove out with my new Pearl White and Black 2016 Maxima. Sherman Brooks is a sales person that will definitely work with you, no pressure. You tell him what you want and he makes it happen. This is my ...

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DealerRater Jun 12, 2016

I was very happy with my experience at Chapman Nissan. Everyone was very professional. My sales consultant Sherman Brooks was very knowledgeable and courteous. He made my car buying experience hassle free!

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DealerRater Jun 4, 2016

I purchase a 2016 Nissan Rogue love it.., I give Mr. Sherman Brooks a five star for his work ethic , he was patient, understanding and kind.... To what I was looking for GREAT job*****

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DealerRater May 30, 2016

I highly recommend Sherman Brooks services if you are a first time buyer like myself... I was nervous about making a purchase on a new car but I knew it was something that i wanted and Sherman made it very easy for me the financing I needed. Thanks Sherman!!!!

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DealerRater May 16, 2016

The first car dealer I met that didn't appear to be taking me for a ride before I brought the car. Mr. Brooks was courteous & took the time to answer all my questions about my options & choices. He sealed the deal w/a price that was affordable w/out me forgetting my BUDGET. I was quite pleased w/my purchase, & would recommend Mr. Brooks highly.

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DealerRater May 8, 2016

The guys over at Chapman Nissan were a huge help. I went in there not knowing much about the different options/ choices I had as this is my first new car and first time leasing. They were very helpful, patient and efficient from the time I walked in to the time I left with my brand new Altima ๐Ÿ™‚ Would definitely recommend to anyone that's looking for a new car!

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DealerRater May 6, 2016

This is our second time dealing with Warren Crooks who made us very satisfied. Three years ago we came in looking for a less pricey vehicle. When we saw the vehicle it was at the rate that we was prepared to spend but was much smaller than we wanted. Warren saw our disappointment then showed us a vehicle that was just pennies higher, had much more room with an added technology package. Of course we jump at the opportunity and was very happy. That was three years ago. Yesterday 2016 we went back to see Warren Crooks with a Murano in ...

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DealerRater Apr 22, 2016

I went into Chapman Nissan to obtain a vehicle that I thought was perfect for me. Unfortounty, I was miss guided. Warren Crooks lead me to the PERFECT vehicle and the month payments are S W E E T! Awesome experience! I recommend this dealership...SPECIALLY Warren as the salesman for everyone who has great credit or scary credit! Thanks Warren!

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DealerRater Apr 11, 2016

Every time I take my car into Chapman Nissan I know I am getting the best service at the best rate. Gary and his team go above and beyond to take care of me.

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DealerRater Apr 5, 2016

My story goes back two years ago when I ended up at Chapman in need of a car due to a accident. That was my introduction to Warren Crooks and Chapman. Warren (and team) treated me with kid gloves, listened to my "must haves", respected my budget and put me into a great 2012 used Nissan Rogue. I loved it and always had a good experience at Chapman when having service done. Which brings me to yesterday when I went in for a simple oil change and left with a beautiful 2016 Nissan Rogue. They made me an offer I ...

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DealerRater Mar 25, 2016

I had purchased a 2013 Nissan Altima n liked it a lot , warren crooks was the sales guy I dealt with , I had that car n I than decided I wanted a better one I came back to warren n told him I wanted the full loaded Altima so warren made sure I was happy n wanted me to have it n that's exactly what he did . Now I got my 2016 Altima n now I'm even happier he is the best thanks warren !!!!!

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DealerRater Mar 19, 2016

From the moment we sat down Warren was concerned with getting me in the vehicle I wanted and even though I did not purchase my vehicle after my first visit he still followed up and went above and beyond to find me the best possible deal for me.

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DealerRater Feb 8, 2016

I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire purchase experience was great. I have always taken my car to be serviced at this dealership and every time I have gone with or without an appointment, the staff was very helpful, knowledgeable and nice. Sitting in the service department, you get to hear other people talked and I have always had people talk about their service and purchase experience - same has mine - Awesome Customer Service!

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DealerRater Oct 16, 2015

I am a loyal Nissan owner. This is my second car from Chapman Nissan. Chapman has taken an otherwise problematic experience and streamlined it and made it enjoyable. First, high marks go to Carrie Allison, the Owner Loyalty Manager. She has remained in touch and concerned about the 1st purchase, 18 months ago. I reached out to her about a second car and she put in in touch with Dave Dowd. He provided available options and when the time came to come into the dealership, he turned me over to George Carris, a most knowledgeable sales rep that got me in ...

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DealerRater Aug 7, 2015

I've purchased three vehicles from this dealership ,and have had good experiences, from any one I've had dealings with, from the salesman, to fiance person.

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DealerRater Apr 20, 2015

My experience at Chapman Nissan was wonderful. Everyone there treated me like I am a person. Chapman Nissan really shows you that they really do care about people. I was very nervous about going because other places had been running me around like crazy. My situation was not good and the staff said that they work with all types of credit problems. My saleman was Santos. He really showed me that they really do care and they all will try there hardest to get you a deal for a car. My spirits were really down but between Santos and the ...

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DealerRater Jan 17, 2015

Everyone at Chapman Nissan was AMAZING! The staff was incredibly friendly and they worked within our needs and budget and found us a car at the exact price range we were aiming for! We will ABSOLUTLEY be back the next time we are in the market for a new car!

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DealerRater Oct 28, 2014

I'm new to this country and first time purchasing a car, before that I have done lot of search and came to conclusion that either I should wait few more months or buy now with heavy down payment and interest rate but luckily I met Chapman Nissan. Discussed with them about my requirement and budget and they did understand it and were dedicated to make this deal happen and came up with aggressive pricing and payment options which really fits into my pocket which is something like "solution from out of box" for persons like me. They ...

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DealerRater Sep 22, 2014

First time shopping for a new car and they made this experience amazing. They were suppose to be closing at 6pm but they stayed until 8pm making sure we finished the deal properly. They also made sure they worked with my budget and got me my dream car! ABSOLUTELY GO TO CHAPMAN NISSAN (6925 Essington Avenue, Philadelphia, PA. 19153). The two people I worked with directly were Santos Laureano (showed all the car options) and Jonpaul Handy (worked with the finances). Words cannot express how pleased I am with this dealership and the incredible people that work there!

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DealerRater Aug 27, 2014

I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I have always taken my car in for service since I purchased my Rogue at Chapman on Essington Ave. I recently convienced my daughter to do the same with her Nissan Altima (she was pleased and will continue to do so). Thank You to all the service people at Chapman Nissan! You make my visit pleasant and reassuring!

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DealerRater Mar 25, 2014

I just brought a 2014 Nissan Versa Sedan and my experience was great. I went on a friday and my mind was made up and I walked off the lot with my brand new care that monday afternoon. My salesperson name was Jody Mccoy and I loved him. He was very courteous, fast, competent, knowledgable and funny I might add. I would definitely recommend others to go here

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DealerRater Mar 13, 2014

When I came to this dealership today 3/12/14 I really was only interested in test driving a new 2014 Rogue AWD & Juke AWD. I just knew that I had to put some money down to get the vehicle that I was interested in and that would not be until next year. I was approached by sales consultant Charles Lane and he changed my total outlook on what i thought I knew my outcome was. I told Mr. Charles Lane that I was not going to get my hopes up about getting a car today rather buying or leasing and expected to ...

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DealerRater Feb 20, 2014

The customer service was great. Provided me with a free oil change with purchase. Showroom very clean with large selection of vehicles in stock. Refreshments were offered. The staff was very nice. Everyone said can we help you. Always pleasant. Best of all was the price! The employee made sure I got the right car after looking at a number of cars to meet my budget.

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DealerRater Feb 17, 2014

I told myself I would not return to this dealership after my last horrible experience. I went to Chapman Nissan in search of a new vehicle since it was the closest dealership to me, however it was not my intention to purchase a vehicle from here. Immediately I was greeted by Tawny Gates and approached in a most professional and personable manner. From that point on I knew I was in good hands. Tawny not only helped me achieve the payments I could afford but she kept me informed and up to date as to whether I qualified for any ...

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DealerRater Feb 15, 2014

Extremely friendly. The best car buying experience we ever had. The salesman Charles Lane was the epitome of a true professional. The entire staff was great!

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DealerRater Feb 12, 2014

This was by far the best experience Iโ€™ve had when buying a car. It was a simple and straight forward process plus the staff great. Tawny, Dave and Jon Paul were all beyond easy to talk with and made sure I had no questions unanswered. I really appreciate the service and looking forward to sending friends and family their way.

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DealerRater Nov 25, 2013

I had a wonderful experience at Chapman Nissan, the employees were friendly, swift and precise. I thank them for how quickly they were able to get me in to my vehicle and out without having me be late for my clients. Plus, I was able to be into the truck of my dreams. Thanks again, Chapman Nissan, for having the best staff ever,

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DealerRater Jul 17, 2013

I don't know where to start. I was beginning my new car shopping adventure. I honestly thought this would take at least 4 days of torture and lots of running around. Although I had an idea of what I wanted, I was apprehensive, due to my last car buying experience over 12 years ago- that experience was AWEFUL! I'm still astounded that I found exactly what I was looking for, the first place I looked with absolutely NO hassle(s). I walked into Chapman Nissan and was very impressed by the over all appearance of the dealership. Honestly soo much ...

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DealerRater May 7, 2013

Julie made our buying experience easy, she's awesome, we actually were coming just to get a better choice of what car we wanted & Julie made our decision easy with the cars she showed us....Thanx I'm definitely going back.

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DealerRater Apr 21, 2013

I had a wonderful experience at Chapman Nissan. Julie, my sales associate made car buyings a pleasure. She was very attentive, informative, very respectful to my needs and most all extremely knowledgeable. I was actually there just shopping around because I hadn't yet made a decision between the Nissan or Honda, but after the great price, information and friendly service I received I was convinced that I wanted to be a Nissan Sentra owner. I would recommend Chapman Nissan to my friends and family anyday.

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DealerRater Apr 13, 2013

I would defiantly recommend this dealer to any one who may be thinking of purchasing a new or used car. My experience was overall good and my sales person Julie Thompson was excellent. She was very helpful, friendly and honest and that made me feel comfortable about the decision I decided to make. So if you are considering purchasing a Nissan vehicle make sure Chapman nissan is your first place to visit it was mine and I drove off that same day with a 2010 Nissan Altima and I love it!

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DealerRater Apr 2, 2013

Julie was our sales rep and she was spectacular. She was more than accomodating and provided the best services I've had shopping for a new car!

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DealerRater Apr 1, 2013

Our overall experience with Chapman Nissan was a great one. The price of the vehicle was superb and our salesperson Julie Thompson was very attentive and helpful. She did everything right. She was respectful, friendly and knowledgeable. The staff at Chapman Nissan were also great. I love their friendly demeanor and how the did everything in their power to answer all of my questions and ease my concerns about my purchase. I would definitely recommend this dealership to anyone looking to buy a car. Thank you I love my car ๐Ÿ™‚

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DealerRater Mar 28, 2013

Dear Chapman Dealer, Thank you for all your great support honesty and work all the great years that you have been given specially Jeff. He has been a great person. I just met Mr. Gary which he is very excellent at what he does. The team works very well. You guys are the best to me compare to other dealers out there. May god bless you all. Keep doing what you do and keep up the good work. You are the 1# dealer to in Philadelphia. Also, the relationship that you have with enterprise is excellent I could not be more ...

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DealerRater Mar 26, 2013

Looking at cars was tough but Julie made it easy. I just happen to stop by chapman nissan where Julie helped me find a great deal on a 2012 Nissan sentra. Not the car I expected to buy because of how nice it was, but I could not pass up the price.

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DealerRater Mar 19, 2013

Julie was absolutely amazing!!! She was extremely helpful and attentive. Purchasing a car can be a bit stressful, but Julie put my mind at ease. You can just tell she loves what she does; she genuinely cares about her customers and wants them to be happy. Julie went above & beyond to make sure I was happy & excited! I am now the proud new owner of a 2013 Nissan Sentra because of her -- I am also a first time owner and I couldn't have asked for a better experience. I truly appreciate all of her hard work & ...

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DealerRater Mar 15, 2013

Julie was an excellent sales associate! I recommend Julie if you are going to purchase a vehicle go see Julie at Nissan Chapman she is friendly and gets the job done. I am now a proud owner of a 2012 Nissan Altima Thanks Julie your great!

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DealerRater Mar 14, 2013

Excellent customer service & fast financing approval. I would recommend anyone to purchase a vehicle here at Chapman Nissan. Ask for Julie & she can help you with your purchase.

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DealerRater Mar 13, 2013

JULIE was absolutely amazing I have purchased several vehicles in the past and have never had such a great experience buying a vehicle. Thanks JULIE

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DealerRater Mar 13, 2013

Julie was very nice to us and I would recommend her to anybody I couldn't of asked for a better person to help us out with buying this SUV THANK YOU !!!!!

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DealerRater Mar 13, 2013

I would definetely recommend this dealer to anyone. The staff was extremelely friendly and accomodating. My salesperson was julie and I couldnt have been happier. She answered all our questions and concerns with no hesitation. I will definetely recommend her to all my friends and family. She is a absolute 10 .

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DealerRater Mar 12, 2013

Julie Thompson made a difficult decision easy to make. She was very informative, professional and friendly. I felt she really cared and took the time to really listen and know what we wanted. She made us feel like valued customers. We would highly recommend her and would definitely return. Thank you Julie!

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DealerRater Mar 11, 2013

I had a great experience with Julie. She was very accommodating & friendly. I feel as though she really cared to satisfy me and make me happy.

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DealerRater Nov 29, 2012

My experience at Champman has and is always been great. Friendly staff very attentive and willing to help as much as possible. I never have to wait extremely long to have any assessments done to my vehicle. So I really appreciate that service works diligently and quickly to get me in and out. Respectfuly, Donna E. Simpson

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DealerRater Oct 23, 2012

The exsperience with the dealership was very professional. No misleading everything straight up front. It is a pleasure doing business with the sales personal at Chapman Dealers.

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DealerRater Oct 8, 2012

Tawny was great and all of the people who we worked with i had a great buying experience and as my wife would say TAWNY IS A DOLL.

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DealerRater Sep 26, 2012

I had a very positive experience at this dealership. I went in to buy a new car but was unsure of what I wanted to purchase. Joel was very patient with me as we test drove many cars before I made a final decision

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DealerRater Apr 10, 2012

Pleasant experience start to finish. Am enjoying my new ride immensely. Dealership clean and neat, every employee that we came in contact with was friendly and courteous. Thanks for a wonderful buying experience!

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DealerRater Apr 6, 2012

This was my first time purchasing a car on my own. Tawny was professional, but did not make me feel over pressured. The GM and financial person worked tirelessly to make it possible for me to purchase the car I wanted at a price and monthly payment with which i would feel comfortable. They not only meet my expectations, they exceed them. I love my car, and I thought enjoyed my whole expierence with Chapman Nissan.

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DealerRater Feb 2, 2012

Really good experience I've purchased 2 cars from Joel Ogola on 2 different occasions and I was blown away by the way the truly work to meet the price that i wanted to pay. Would recommend Chapman to anyone trying to buy a car entire staff is very friendly and willing to help.

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DealerRater Jan 25, 2012

I liked my whole buying experience in general. The people were friendly, they were very accommodating, worked with me to get the payments I was looking for, and in the end I was satisfied with my deal and my experience!

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DealerRater Jan 24, 2012

Great experience, thank you again to Tawny, Colvin and the finance team. the car is great, the price was great, i will def refer to my friends and family.

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DealerRater Jan 24, 2012

Overall good experience. Had kids there with us, very accommodating. Shortest car buying experience ever, we were in and out of there with a new car in less than 3 hrs.

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DealerRater Dec 1, 2011

I bought over the internet. Traveled 8 hrs. by bus to pick up vehicle. I was picked up at the bus depot on time and brought to the the dealer where the car was ready to go. There was a 150 dollar overcharge in the billing which I was refunded by mail to my surprise! honest people to do business with.

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DealerRater Nov 23, 2011

Of all the car dealerships I have dealt with over the years, Chapman was the most exempliary in all areas of my transaction!! It did not feel like I was being pushed into a sale & I will definetely return to Chapman for future family vehicles.

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DealerRater Nov 15, 2011

In the past, I have not had very good experiences with car dealers or car sales personnel. However, I recently started shopping for a SUV and my sister recommended Chapman Nissan. I was really impressed with Chapman Nissan and especially with Tawny Gates, my sales lady. She was NOT pushy, and she did not try to talk me into a particular vehicle. Instead, she encourgaged me to take my time and make a selection that I would be happy with. HATS OFF TO CHAPMAN NISSAN AND TAWNY GATES.

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DealerRater Oct 27, 2011

My sales experience was great at Chapman. This is my second vehicle that I've purchased from them. My sales person was friendly and didn't waste my time. The manager was very friendly and was ready to make a deal. They worked with me until I received and payment in my budget. I was very pleased with the experience and will continue to go back for future vehicles.

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DealerRater Oct 19, 2011

It was a good experience. The staff was very professional. I wasn't really looking for a new car, my warranty on my old car was up and I didn't want to have huge mechanic bills. My payments are ok. My only negative comment is the insurance company gave me a quote that was great and then told me to stay with my insurance company and the premium is a little higher. However, I know in a few months time, my insurance rate will go down.

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DealerRater Oct 14, 2011

Although it was an all day process and I had other things I had to do. The sales lady help me and my wife picked a good car. She was very patient with us and helped us with what we wanted. The dealership was small and has very few new car selections. However, they have plenty of good used cars to choose.

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